Full Event Schedule

Featuring John Skipper, director of energy management at FirstService Energy

• Discuss the big changes made to FirstService buildings, savings, and prevention
• Biggest challenges to the change, and biggest takeaways and learnings
• Talk initial cost, ROI
• Tenant satisfaction

• How HVAC systems really work
• Seasonal prep & maintenance must-dos
• Quick wins to improve efficiency
• Interactive Q&A: “Your biggest HVAC headaches”

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• Introductions
• Why building operations matter now (energy costs, tenant comfort, climate compliance)
• Overview of the day and outcomes

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• Light breakfast and networking
• Distribute materials (agenda, workbook, compliance checklist, quick-reference guides)

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Quick leg stretch and hydration opportunity

• Technology solutions for early detection
• Cost impact of ignoring small leaks
• Group exercise: spotting inefficiencies in a case study

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This will be provided

• Balancing comfort in multi-unit buildings
• Communication tactics to manage tenant expectations
• Roleplay: handling tenant complaints with confidence

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• Local laws (NYC LL97, DC BEPS, Chicago benchmarking, etc.) explained simply
• Compliance timelines, fines, and what managers need to know today
• Tools and resources for staying compliant

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Quick leg stretch and hydration opportunity

• What smart controls can (and can’t) do
• Real-world examples of savings & comfort improvements
• How to evaluate vendors without getting oversold: Language to look out for, red flags and green flags

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• Key takeaways
• Resources for continued learning
• Group photo
• Gift bag and Certificates

Industry vet, David Khazzam, shares his top tips for accelerating your role as a property manager. Dive deep into best practices for managing relationships, developing your soft skills, and standing out in your field.

Mingle with your new network